Frequently Asked Questions
Links to other Web Sites
Hospitals We Transport to
The Norwich Township Fire Department is an accredited EMS Continuing Education program with the Ohio Department of Public Safety, Division of Emergency Medical Services. With this certification, our agency is able to provide continuing medical education to our EMS providers and our agency has served for many years as a regional continuing medical education location. Continuing education is an integral part of being a firefighter/Paramedic at Norwich Township. Our agency believes in life-long learning, due in part to the changing dynamics and evolution of the medical practice.
Upcoming EMS Education Events:
The 4th Tuesday, Wednesday and Thursday at 1:00 pm is our agencies regularly scheduled EMS training event. This course will run for 2 hours and will have a differing presenter and topic each and every month. EMS Certificates are presented upon successful completion of the training session. More information will be available.
EMS Spring Challenge:
The Norwich Township Fire Department has been working in conjunction with the Ohio State University Medical Center since 2000 with continuing medical education. One of the major events is an annual EMS seminar. This seminar will be a mixture of lecture and hands on, skills stations for the pre-hospital EMS provider. More information will be available.
As an essential part of our commitment to you, the Norwich Township Fire Department maintains the privacy of certain health care information about you, known as Protected Health Information or PHI. We are required by law to protect your health care information and to provide you with the attached Notice of Privacy Practices. We strive to protect your health care information and provide you with a Notice of Privacy Practices.
This Notice outlines our legal duties and privacy practices with respect to your PHI. It not only describes our privacy practices and your legal rights, but lets you know, among other things, how the Norwich Township Fire Department is permitted to use and disclose PHI about you, how you can access and copy that information, and how you may request restrictions on our use and disclosure of your PHI.
The Norwich Township Fire Department is also required to abide by the terms of the version of this Notice currently in effect. In most situations, we may use this information as described in this Notice without your permission, but there are some situations where we may use it only after we obtain your written authorization, if we are required by law to do so.
We respect your privacy and we treat all health care information about our patients with care under strict policies of confidentiality that all of our staff are committed to following at all times.
If you would like a copy of your EMS report, please call (614) 876-7694. The Privacy Officer will return your call and guide you through the process.
If you are a government entity or an attorney's office, please fax your subpoena for medical records to: Privacy Officer, Norwich Township Fire Department at (614) 777-9347.
Any questions may be addressed by calling (614) 876-7694.
55 and Up: Home Safety and Prevention Program
Being part of an aging society, the Norwich Township Fire Department recognizes the need to be proactive in preventing medical emergencies and fire related situations for the older adult residents of Norwich Township, including the City of Hilliard and Brown Township. For EMS, the older adult is a small percentage by population but account for an average of almost 40% of our requests for service. If we can prevent illness, injury or fire, then we are performing to meet the needs of our residents.
This program is designed to assist our older adult population and/or their caregivers by providing guidance on improving living safety conditions. The components of this program include the following:
1. Make a request to the Norwich Township Fire Department for a home visit
2. The fire department will come out and assist you with the following:
a. Home safety inspection
b. Medication organization and safety
c. Complete a vial of life form for each occupant
d. Provide a complimentary medication organization container
Many of the incidents relating to older adults can be prevented with the largest category of incidents being falls. This injury causes pain, is costly to the individual and the healthcare industry and carries a high mortality rate. Falls are preventable and we as an organization will utilize this program to reduce falls in older adults in our district.
According to the CDC, falls are not inevitable but they do occur more often among older adults because fall risk factors increase with age and are usually associated with health and aging conditions. These risk factors include:
Biological Risk Factors
• Mobility problems due to muscle weakness or balance problems
• Chronic health conditions such as arthritis and stroke
• Vision changes and vision loss
• Loss of sensation in feet
Behavorial Risk Factors
• Medication side effects, overuse and/or interactions
• Alcohol Use
Environmental Risk Factors
• Home and environmental hazards (clutter, poor lighting, etc.)
• Incorrect size, type or use of assistive devices (walkers, canes, crutches, etc)
• Poorly designed public spaces
The Centers for Disease Control have identified five building blocks of effective community-based fall prevention programs. They are:
1. Education about falls and fall risk factors
2. Exercises that improve mobility, strength, and balance, and that are taught by trained, nationally certified exercise instructors or physical therapists. Exercise programs include:
• Tai Chi
• Individualized exercise sessions
• Group exercise classes
• Home exercise programs with supervision until the older adult can exercise independently
3. Medication Review to identify side effects or drug interactions that may contribute to falls. The reviews should be conducted by a pharmacist or healthcare provider. Medication management adjustments to or changes in medications should be provided by physicians.
4. Vision Examinations by trained healthcare professionals with vision correction by an optometrist or ophthalmologist.
5. Home Safety assessment and home modification by occupational therapists or other healthcare professionals with specialized training, to identify and modify home hazards that can increase older adults’ risk of falling.
By expanding the Norwich Township Fire Department scope into injury/illness/fire prevention for the 55 and up residents of Norwich Township, our department will be fulfilling the obligations of one of the key components that is necessary to reduce the potential for a catastrophic event.
Other helpful resourses are as follows:
What if I Fall?
Fall Prevention Community Resourses
Older Adult Home Safety and Prevention Program Resources utilized during development:
- Ohio Department of Commerce Division of State Fire Marshal Home Fire Safety Checklist
- Hamilton County Fall Prevention Taskforce ‘Medication and Fall Prevention', http://www.fallpreventiontaskforce.org/falls_medication.htm
- U.S. Food and Drug Administration ‘Medicines and You: A guide for Older Adults', www.fda.gov/drugs/resourcesforyou/ucm163959.htm
- U.S. Centers for Disease Control ‘The 5 Building blocks of Effective Community-based Fall Prevention Programs’
- Right At Home ‘Making your Home Safer for Dementia and Alzheimers Patients in Arizona’
- NFPA ‘Fall Prevention Reminders’ 2005
- NIH: National Institute on Aging ‘Falls and Fractures’, http://www.nia.nih.gov/health/publication/falls-and-fractures
- National Institute of Health ‘Falls and Older Adults’, http://nihseniorhealth.gov/falls/toc.html
Age 60 and Over Assistance Information
Individuals age 60 and over often times have special needs. As we age, our bodies undergo change. With this change, we need to modify how we perform some tasks, but also understand the whole aging process. As a community based organization, the Norwich Township Fire Department realizes the need to be proactive and reach out with interventions to prevent problems. Click here to learn more about these resources for those age 60 and over, as well as for their caregivers. If you have any questions, please contact the EMS Coordinator at (614) 876-7694 or email Mike_Isham@NorwichTownship.org.
Frequently Asked Questions
Q. What does it take to maintain your EMS Certification?
A. An Ohio EMT-Paramedic needs a minimum of 92 hours of Continuing Education within their three year certification cycle. Of this, there must be at least 12 hours in pediatrics, 4 hours in geriatrics, 12 hours in emergency cardiac care, and 8 hours of trauma, of which 2 hours must be devoted to triage and transportation protocols. All requirements for recertification are available at www.ems.ohio.gov.
Q. Why does a fire truck come to my house when I call for an Ambulance?
A. All fire department personnel are cross trained as a firefighters and EMS providers. The fire engines or ladder trucks are dispatched to support the paramedic unit on Advanced Life Support calls. The fire truck will also respond if they are closer to the medical emergency than the paramedic unit; they carry advanced life support supplies on the fire engines and ladder truck.
Q. My mother must use an ambulance to get to her appointment at the hospital, but it’s not an emergency. What should I do?
A. The Norwich Township Fire Department only handles emergency transports. Non-emergency transports are handled by private convalescent services. These services provide paramedics, as necessary, for all routine, non-emergency transports. Some also have special wheelchair services for those people that may need those services. You can find these in the yellow pages of your local phone book, through your insurance company or the receiving hospital.
Q. How do I get a copy of an EMS Report?
A. With there being so many variables to the release of Protected Health Information, feel free to contact our department Privacy Officer at (614) 876-7694 for information on how to obtain a copy of your EMS Report.
Q. What hospitals do you transport patients to?
A. Our agency transports to all hospitals that contain emergency departments in Franklin County, and will try to honor your hospital of choice. There may be times that we cannot honor your request, due to the medical condition of the patient (such as a trauma patient), hospital specialty, diversion of EMS from that hospital and other extenuating circumstances. Click here for a complete list of hospitals that we transport patients to.
Q. What is an EMS Diversion?
A. Currently, emergency departments in Columbus are treating a very large number of patients. During these times of peak illness, it is not always possible for our patients to be taken to the hospital of their choice. We will do all that we can to get you to the hospital of your choice. If the hospital is unable to accept ambulance patients because they are extremely busy, we will gladly take you to another hospital to assure that you receive the best care possible.
Q. What is the Service Response Card?
A. The Norwich Township Fire Department is an advocate for quality Emergency Medical Services and wants to hear from you on how we are doing. As part of our Quality Improvement Program, on each and every patient encounter, all patients will receive a copy of our Notice of Privacy Practices (for protected health information) as well as a Service Response Card. This card is postage paid and has a brief questionnaire about the service you received. When you complete it and return the card, it goes to our departments’ EMS Coordinator and he will forward the comments out to the responding unit.
Q. Why do the Paramedics ask me about Family Violence?
A. EMS Providers may be the first, and sometimes only, professionals that care for victims of family violence. The Norwich Township Fire Department participates in a regional screening process, whereby all patients who present to EMS for care shall receive a family violence assessment. Our providers are trained and can provide you resources if you are a victim of family violence. Click here for a copy of the EMS Family Violence Screening Protocols Safety Plan. Also, refer to our links section for additional resources.
Q. What happens when I call 9-1-1 for a medical emergency?
A. If you are a resident of Norwich Township or the City of Hilliard, your 9-1-1 call will go directly to the dispatch office at the Hilliard Police Department. If you are a resident of Brown Township, your 9-1-1 call will first go to the Franklin County Sheriff’s Department and be transferred to the dispatch office.
Our dispatcher will ask you a series of questions which will determine the appropriate response for our agency (advanced life support or basic life support run). The appropriate equipment will be dispatched, which will be at minimum a paramedic unit and may include a fire engine or ladder truck as well as the EMS Coordinator or Battalion Chief.
The arriving personnel will provide medical treatment, according to our agencies medical protocol. If transportation to a medical facility is necessary, we will provide transportation to one of the local hospital emergency departments, which will be based upon patient choice, medical appropriateness based upon the patient’s condition as well as availability of bed space to the EMS unit at the emergency department.
During transportation, you will be provided a copy of our agencies Notice of Privacy Practices and a cover letter that explains our agencies Quality Assurance program, which includes a Service Response Card.
If you have any questions about an EMS run, please contact our EMS Coordinator.
Links to other Web Sites
Centers for Disease Control and Prevention - http://www.cdc.gov
Centers for Disease Control and Prevention - Flu Vaccine Information - http://www.cdc.gov/flu/
Central Ohio Area Agency on Aging - http://www.coaaa.org/
Central Ohio Trauma System - http://www.goodhealthcolumbus.org/cots.html
The Center for Family Safety and Healing - http://familysafetyandhealing.org/
Hospitals We Transport to
Ohio Health System - http://www.ohiohealth.com
Doctors Hosptial West
Mount Carmel Medical Center - http://www.mountcarmelhealth.com/
Mount Carmel West
Mount Carmel East
Mount Carmel St. Ann’s
Ohio State University Medical Center - http://medicalcenter.osu.edu/
Nationwide Children’s Hospital - http://www.nationwidechildrens.org
NetCare - http://www.adamhfranklin.org/
Franklin County Board of Health - http://myfcph.org/
Columbus Health Department - http://www.publichealth.columbus.gov/
Centers for Disease Control - http://www.cdc.gov/
FDA for Med Watch - http://www.fda.gov/medwatch/
Education Website Links:
Ohio Division of EMS - http://www.ems.ohio.gov
OhioHealth Emergency Medical Services - http://www.ohiohealthems.com/
Columbus State Community College - http://www.cscc.edu/EMS/index.htm
OSU Center for EMS - http://www.centerforems.osu.edu/5958.cfm