Frequently Asked Questions
Frequently Asked Questions
Our dispatcher will ask you a series of questions which will determine the appropriate response for our agency (advanced life support or basic life support run). The appropriate equipment will be dispatched, which will be at minimum a paramedic unit and may include a fire engine or ladder truck as well as the EMS Coordinator or Battalion Chief.
The arriving personnel will provide medical treatment, according to our agencies medical protocol. If transportation to a medical facility is necessary, we will provide transportation to one of the local hospital emergency departments, which will be based upon patient choice, medical appropriateness based upon the patient’s condition as well as availability of bed space to the EMS unit at the emergency department.
During transportation, you will be provided a copy of our agencies Notice of Privacy Practices and a cover letter that explains our agencies Quality Assurance program, which includes a Service Response Card.
If you have any questions about an EMS run, please contact our EMS Coordinator.